During the holiday season we had an elderly client in Tampa call us with a busted pipe in the attic. Per the client, water was pouring through the ceiling fixtures, drywall and out of the walls. We sent a full crew out, prepared to take care of this type of situation. When we arrived, however, we found a whole new concern. The property owner was a hoarder. Throughout the house, she had stacked content items 3-5 feet high, with only trails to get to a portion of the house. These stacks made the rest of the house unreachable. Structural water absorption can be difficult enough to dry out. Add that to a home overflowing with content, and it can be quite overwhelming for the property owner. These difficult water remediation situations call for professionals, so everyone was happy that she called Lightning Restoration.
We Got to Work on This Difficult Water Remediation Job
Lightning Restoration extensively train our professionals in water remediation and hoarding scenarios. Upon our arrival, we were able to shut down the running water, something that the property owner was not able to do on her own. We then utilized state-of-the-art thermal imaging, moisture meters and sensors to find how far the water traveled. The excessive content actually fortunately absorbed much of the running water, limiting it to one area of the house. Eventually, we removed all non-essential content from the home and establish a balanced drying system.
Working in a Hoarder’s Water-Damaged Home
Working with a homeowner who is a hoarder can be a difficult process, if not handled correctly. Hoarders get extremely stressed and frustrated with strangers touching and moving their stuff. Our extensively trained staff offers the compassion and empathy needed to help these clients achieve the emotional stability needed to get the work done. Understanding the opportunity in front of her, we all agreed that we needed to clean out the rest of the home so she could have a fresh start.
The insurance company covered the portion of work affected by the water damage. We performed the rest of the remediation at cost for the property owner because we care about the health and well being of our community. We are happy to say that this property owner now lives in a clean home, completely restored from the water damage and hoarding. She stated that she was so happy that she could finally invite friends and family over for the holidays.
If you are faced with water damage in your home, don’t hesitate to call Lightning Restoration. We train our staff to not only handle the structural damage, but also the care that our clients need to get through the tough emotional times that come with it. From the smallest leak to the largest flood, Demand The Lightning Van!